Enacted on April 1, 2005
Revised on January 10, 2026
Managing Director
Hitachi Lift India Pvt. Ltd.
Hitachi Lift India Private Limited (“Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
This Privacy Policy explains how we collect, use, share, store, and protect personal data when you interact with us in relation to our lift and escalator products and services, including sales enquiries, installation, maintenance, customer support, business relationships, and website usage (“you” or “Data Principal”).
This Privacy Policy shall be read together with any specific privacy notice, contractual terms, or service agreements. In case of conflict, such specific notice or agreement shall prevail.
If you provide personal data relating to another individual, you confirm that you are legally authorised to do so.
We process personal data only in accordance with the DPDP Act, and only on the basis of:
Where processing is based on consent, such consent shall be free, specific, informed, unconditional, unambiguous, and revocable.
We only collect personal data that is necessary for legitimate business purposes connected with the manufacture, sale, installation, servicing, maintenance, and support of lifts and escalators.
Depending on your interaction with us, we may collect the following categories of personal data:
We do not intentionally collect sensitive personal data, unless required by law or expressly provided by you for a specific purpose.
This Privacy Policy applies to Personal Information:
The Privacy Policy does not apply to:
You can choose to visit this Website without revealing any information about yourself. However, we may automatically collect information (like the number of site visitors and frequency) that is not personally identifiable to help us provide better customer service. This information is aggregated to measure the visits, average time spent on the Website, and how much of the Website you use so that we can improve it. HLI collects “Non-Personal Data” with the help of the Web Analytics Tracking key to track your unique user journey to and on our website, and we may use this non-personal data to improve website performance.
We process personal data only for
Customer Support – To provide customer service and support, including responding to your enquiries, complaints, and feedback regarding our products and services. Customer support may be delivered through various communication channels, such as email, telephone, written correspondence, and online communication tools.
Customer Engagement – To engage with you more effectively in relation to our products and services and to enhance our relationship with you.
Personalisation – We may combine personal information collected from different sources (for example, information collected through our website and information obtained through offline interactions or events) to gain a better understanding of you as a customer. This enables us to improve our services and provide more relevant and personalised interactions.
Marketing Communications – To send you marketing communications, including information about our company, its products and services, promotions, and campaigns, where you have provided your consent or opted in to receive such communications. These communications may be shared through electronic means such as email, SMS, and online advertising, or through postal communication, as permitted by law.
Other Business Purposes – To use your personal information for other legitimate business purposes, including maintaining the operation and security of the HLI website, conducting audits, analytics, and consumer research, and carrying out internal studies to improve our products and services.
We do not sell personal data. We may share personal data strictly on a need-to-know basis with:
Where personal data is transferred or processed outside India, the Company shall ensure that such processing is carried out in compliance with applicable Indian data protection laws and, where relevant, in accordance with applicable data protection laws of the jurisdiction in which the data is processed.
Nothing in this Privacy Policy shall be construed as granting rights or imposing obligations beyond those required under applicable Indian law, unless expressly stated or required under a specific contract or statutory obligation.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:
Once no longer required, personal data is securely deleted or anonymised.
Subject to applicable law, you have the right to:
Requests may be denied where retention is required under law or for legitimate business purposes.
We implement reasonable technical and organisational safeguards to protect personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel and service providers.
While we take appropriate measures, no system is completely secure, and we encourage you to contact us if you suspect any data security issue.
Our website uses cookies and similar technologies to:
You may manage cookie preferences through your browser settings. Disabling cookies may limit certain website features.
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and this Privacy Policy does not apply to such third parties. Users are encouraged to review their respective privacy policies.
In accordance with applicable law, you may contact us for any queries, requests, or complaints relating to this Privacy Policy or your personal data by writing to privacy.hli.je@hitachi.com
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updated versions will be published on our website and will take effect upon publication.
